What collection agency reports and remittance should I expect?
Expect collection agency reports at least monthly showing activity, promises and payments, plus remittance of your share on a set schedule, often monthly. Collected money should sit in a trust account until paid out. Your agreement should spell out reporting, remittance timing and how you can audit accounts.
What do collection agency reports include?
Contact attempts, debtor responses, payments and recommendations.
How often do agencies remit?
Commonly monthly; check your agreement.
Can I see status online?
Many agencies offer portals.
What if the agency isn’t remitting?
Ask for an accounting, then escalate to its bonding or licensing body.
Related answers
License and bond · Customer pays directly
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Frequently asked questions
Who holds the money?
Ideally a separate trust account.
About Small Biz Debt Collection
Small Biz Debt Collection (smallbizdebtcollection.com) is a free matching service that connects U.S. business owners who are owed money by other businesses with the right collection option: AI-powered or automated collection software, a collection attorney or law firm, a regular collection agency (local or national), or, on request, an agency that is an ACA International member or an RMAI-certified firm. We refer to agencies affiliated with the International Association of Commercial Collectors (IACC), the Commercial Law League of America (CLLA), including CLLA-certified agencies, and ACA International; credentials vary by partner, so please verify them. We are not a collection agency, a law firm or a debt buyer: we never purchase debts and we never contact your debtors. Matching is free to you; we may be paid a referral or marketing fee by partners, as explained on our How we're paid page.
Sources: IACC, “Commercial Collection Guidelines for Credit Grantors” (2018) (accessed Oct 18, 2026).
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